Shipping policy

Shipping Policy

At PH Natural, we aim to deliver your orders safely and on time. Please read our shipping policy carefully to understand how deliveries are handled.

🚚 Shipping Locations

  • We currently ship only within India

  • International shipping is not available

⏱️ Order Processing Time

  • Orders are processed within 1–2 working days after confirmation

  • Orders placed on Sundays or public holidays will be processed on the next working day

📦 Delivery Time

  • Estimated delivery time is 3–7 working days

  • Delivery timelines may vary depending on:

    • Location

    • Courier partner

    • Weather or logistical conditions

💰 Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout

  • Any additional charges will be communicated before order confirmation

🏠 Delivery Address

Customers are requested to provide a complete and accurate delivery address including:

  • House number

  • Street / Area

  • Correct PIN code

  • Active contact number

PH Natural is not responsible for delays or non-delivery caused due to incorrect or incomplete address details.

📦 Failed or Delayed Delivery

Delivery may be delayed or unsuccessful due to:

  • Customer unavailability at the delivery address

  • Incorrect contact details

  • Courier-related issues beyond our control

In such cases, re-delivery may be attempted as per courier partner policy.

🔁 Damaged or Incorrect Orders

If you receive:

  • A damaged product

  • A wrong product

Please contact us within 24 hours of delivery with:

  • Clear photos of the product

  • Outer packaging

  • Order ID

After verification, a replacement may be arranged. No refunds will be provided.

📞 Customer Support

For shipping or order-related queries, contact us at:

Phone: 92532-22738

(Please keep your Order ID ready for faster assistance)

⚠️ Important Note

Once the order is dispatched:

  • Tracking details will be shared (if applicable)

  • PH Natural is not responsible for delays caused by courier partners or unforeseen circumstances

✅ Acceptance of Policy

By placing an order on our website, you agree to this Shipping Policy.